TCR Tech Research Limited

Technical Support Engineer (Career Path to Systems Engineering)

Limassol, Limassol, Cyprus
February 5, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

At TRG, we thrive in a global environment where every diverse personality and culture is valued. We seek passionate individuals worldwide who collaborate closely to empower our customers in their fight against crime and terror.

Though technology is crucial, people always come first!

Our Core Values are our DNA:

  • Whatever it takes! We follow a can-do approach, taking responsibility for milestones.
  • Passion is our fuel! We learn, grow, and innovate.
  • We make an impact! We bring innovation and always ask why.
  • We work together! One for all, and all for one.

Your Team:

In the Operations team, we focus on scalability, stability, and observability. Our main goal is to meet our service level objectives seamlessly, providing a resilient, stable, and high-performing environment for our customers. We maximize the potential of technologies like Docker, Kubernetes, Elasticsearch, Prometheus-Grafana, Jenkins, Keycloak, multiple cloud providers, and various internal/custom tools.

About You:

As a Technical Support Engineer, you will leverage a diverse skill set in IT engineering to design and manage highly dependable systems. Your role involves balancing the introduction of new features with maintaining user reliability. Focusing on standardization and automation, you will ensure optimal performance and stability.

What You’ll Work On:

  • Collaborating with team members to enhance engineering tools, systems, and procedures for improved efficiency.
  • Continuously monitoring system performance and implementing strategies to maintain 100% uptime for critical applications.
  • Building independent web-based tools, microservices, and solutions for seamless integration from development to production.
  • Developing scripts and automation using languages like Perl, Python, Groovy, Java, and Bash to optimize workflows and enhance productivity.
  • Configuring and managing data sources (Mongo, Elasticsearch, Redis, Neo4J, ArangoDB) to ensure data integrity and availability.
  • Managing incidents effectively and documenting resolutions for continuous improvement and knowledge sharing.
  • Deploying, configuring, and monitoring production environments to maintain stability and reliability 24/7.
  • Automating production validations and reporting processes to expedite issue resolution and maintain operational transparency.
  • Implementing disaster recovery automation to minimize downtime and ensure business continuity.

What We Look For:

  • Strong problem-solving abilities and effective communication skills, with a commitment to continual improvement.
  • Ability to provide technical support under the guidance of senior team members.
  • Willingness to adapt quickly to new technologies and environments, with the capacity to work independently and collaboratively.
  • Interest in containerization technologies like Docker and orchestration tools such as Kubernetes.
  • Understanding of web-related technologies, including web applications, web services, and service-oriented architectures (SOA).
  • Basic knowledge of network/web-related protocols and Linux Administration.
  • Proficiency or experience with Python, with a commitment to ongoing learning and skill enhancement.
  • Curiosity about monitoring solutions like Prometheus and Nagios to ensure system reliability and performance.
  • Familiarity with Continuous Integration (CI) and Continuous Deployment (CD) principles, and an interest in Infrastructure as Code (IaC) methodologies.

Your Perks:

  • Flexible hours promoting work-life balance.
  • Yearly performance bonus.
  • Paid medical insurance.
  • Daily lunch allowance.
  • Sport/gym allowance for your well-being.
  • Udemy unlimited subscription for learning and development.
  • Onboarding plan and training for a smooth induction.
  • Equipment support.
  • No dress code.
  • Gifts and rewards for birthdays, anniversaries, and personal milestones.
  • Happy hours, coffee time, online team building, company events, and more.
  • Fresh fruit, snacks, coffee, and tea at the office.
  • Self-scheduling working shifts and on-call schedules when needed.

About Us:

TRG Research and Development specializes in Data Fusion and AI products for civilian protection. Our mission is to empower our customers to fight crime and terror with state-of-the-art technologies that provide accurate and precise intelligence. Our product, Intellectus, is the only cloud-based all-in-one fusion platform with integrated web intelligence, discovery capabilities, advertisement intelligence, virtual ID management, and third-party database integration that can be deployed in less than 24 hours.