OpenWay Technologies Ltd

Junior Engineer (Support)

Nicosia, Nicosia, Cyprus
June 3, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

Are you a Computer Science graduate looking to grow within an international software company?

Join a leading payment software organization serving 140 banks, processors, telecoms, and retailers worldwide. Renowned for its top-ranked digital payment solutions by Gartner and Ovum, this company’s innovations enable instant money transfers and smartphone payments.

As part of the Delivery department, you will work with the Global Support team. As a Junior Engineer, you will provide support and solutions for production issues/bugs faced by existing clients during daily operations. You will also assist clients with upgrades of WAY4 system modules to comply with International Payment Systems (IPS) mandates.

Why You Should Work For Us:

  • Join an established, leading payment software company with opportunities for growth.
  • Enjoy a friendly working atmosphere.
  • Receive a competitive salary, yearly performance bonus, provident fund, medical insurance, flexible working hours, hybrid work, corporate mobile phone, free snacks and drinks in the office, free car parking, and more!

Your Tasks:

  • Support clients’ daily operations of WAY4 modules when issues/bugs arise.
  • Troubleshoot and, if possible, reproduce reported issues/bugs.
  • Analyze core and custom code of WAY4 modules to identify issues/bugs.
  • Report valid issues/bugs/enhancements to R&D.
  • Deliver solutions in the form of workarounds, hotfixes, or configuration changes to clients.
  • Install OpenWay software and train clients on-site as required.
  • Meet clients’ Service Level Agreement (SLA).

You Meet the Following Criteria:

  • Strong educational background in Information Technology. A degree in Computer Science or a related field, preferably 2.1 or over 6.5/10. An MSc is an advantage.
  • Fresh graduates are encouraged, though 1-2 years of industry experience is advantageous.
  • Excellent communication skills and fluency in English, both written and spoken.
  • Excellent interpersonal skills, with the ability to communicate technical ideas clearly and convincingly.
  • Ability to work in teams and with people of varying abilities and backgrounds.
  • Analytical thinking and problem-solving skills.
  • Ability to learn new technologies quickly and accurately.
  • Ability to troubleshoot and identify technical issues quickly.
  • Willingness to travel abroad for projects.
  • Strong knowledge of Database (Oracle preferred) and PL/SQL.
  • Basic programming knowledge in Java.
  • Administrative skills on a Unix platform (preferred).
  • Basic knowledge of networking, including TCP/IP.

This is a great opportunity for a junior eager to embrace challenges and learn quickly, or a mid-senior level professional with proven experience in the field.