Emerald Zebra

IT Support Technician

Limassol, Limassol, Cyprus
June 11, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

Job Title: IT Support Technician – Forex Company

About the Role

On behalf of our client, a well-established Forex company, we are looking for an enthusiastic University Graduate to join their IT team as an IT Support Technician.

Responsibilities

  • Serve as the first point of contact for IT support within the organization.
  • Efficiently use the ticketing system to prioritize urgent and non-urgent tasks.
  • Provide 1st line support to all users across the organization globally.
  • Install, configure, and maintain software and hardware components of computer and network systems.
  • Diagnose and troubleshoot software and hardware issues.
  • Repair and replace damaged computer and network components.
  • Ensure the security of client and server computers by installing and upgrading antivirus and security software.
  • Assist users with computer and network device challenges.
  • Regularly maintain and update technical documentation.
  • Test new hardware and software before full-scale installation.
  • Provide IT support for small projects and office/desk moves.
  • Maintain asset registers for all IT assets, including telecoms, to track all IT assets.

Requirements

  • Bachelor’s degree in Computer Science or equivalent.
  • Excellent written and verbal English communication skills.
  • Strong interpersonal skills with the ability to interact favorably with a wide variety of people.
  • Highly self-motivated with strong reasoning skills and a willingness to learn new technologies.
  • Knowledge of Windows 10 and 11; knowledge of Mac OS and Linux is a plus.
  • Familiarity with O365 and antivirus systems.
  • Ability to quickly diagnose and fix problems.
  • Capability to follow through and document issues and resolutions.
  • Experience in replacing hardware for desktops and laptops.
  • Ability to work in a team-oriented, collaborative environment.
  • Willingness to participate in an on-call rota with the rest of the team.

Further Info and Benefits

  • Working hours: 8:00-9:00 am to 5:00-6:00 pm, Monday to Friday.
  • Environment: Fun and creative work environment.
  • Professional Development: Opportunities for professional development and learning.
  • Annual Leave: 20 days of annual leave, increasing every two years (capped at 23 days).
  • Provident Fund: Provided.
  • Performance Bonus: Discretionary performance bonus at the end of the year.
  • Team Activities: Quarterly team-building activities, free weekly lunches, and monthly team outings.
  • Work-Life Balance: Strong culture promoting work-life balance and flexible hybrid working.
  • On-Call Support: Participation in the after-hours IT on-call support rota, with appropriate remuneration.
  • Additional Requirements: Some physical lifting and weekend work may be required.

Join our client’s dynamic team and contribute to the success of a leading Forex company while advancing your career in IT support!