ART2HIRE

IT Service Desk Technician

Limassol, Limassol, Cyprus
June 11, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

Job Title: IT Service Desk Technician – Financial Services Provider

Location: Limassol, Cyprus

Type: Full-time, Office

Start Date: ASAP

About the Company

Our client, a Cyprus-based financial services provider established in 2001, is a pioneering force in the online trading industry. They were among the first brokers to offer an intuitive web trading platform and online funding options, streamlining the trading experience. Their innovative spirit has brought advancements like Bitcoin Base Currency Accounts, allowing traders to manage and trade their crypto funds seamlessly without converting to fiat currencies. The company also offers features such as negative balance protection and free guaranteed stop loss and take profit.

About the Role

We are seeking an enthusiastic University Graduate to join our IT team as an IT Service Desk Technician. This role provides a fantastic opportunity for a recent graduate to gain valuable experience in a dynamic fintech environment.

Responsibilities Include But Are Not Limited To:

  • Serve as the first point of contact for IT support within the organization.
  • Efficiently use the ticketing system to prioritize urgent and non-urgent tasks.
  • Provide 1st line support to users globally.
  • Diagnose and troubleshoot software and hardware issues.
  • Repair and replace damaged computer and network components.
  • Ensure the security of client and server computers by installing and upgrading antivirus and security software.
  • Assist users with computer and network device challenges.
  • Maintain and update technical documentation regularly.
  • Test new hardware and software before full-scale installation.
  • Provide IT support for small projects and office/desk moves.
  • Maintain asset registers for all IT assets, including telecoms, to track all IT assets.

Requirements:

  • Bachelor’s degree in Computer Science or equivalent.
  • Excellent written and verbal English communication skills.
  • Strong interpersonal skills with the ability to interact favorably with a wide variety of people.
  • Highly self-motivated with strong reasoning skills and a willingness to learn new technologies.
  • Knowledge of Windows 10 and 11; knowledge of Mac OS and Linux is a plus.
  • Familiarity with O365 and antivirus systems.
  • Ability to quickly diagnose and fix problems.
  • Attention to detail and ability to follow through and document issues and resolutions.
  • Experience in replacing hardware for desktops and laptops.
  • Ability to work in a team-oriented, collaborative environment.
  • Willingness to participate in an on-call rota with the rest of the team.
  • Intermediate or higher proficiency in English.

Company Offers:

  • Working hours between 8:00-9:00 am and 5:00-6:00 pm, Monday to Friday.
  • Fun and creative work environment.
  • Attractive remuneration package.
  • Opportunities for professional development and learning.
  • 20 days of annual leave, increasing every two years (capped at 23 days).
  • Provident fund.
  • Discretionary performance bonus at the end of the year.
  • Benefits such as quarterly team-building activities, free weekly lunches, and monthly team outings.
  • Strong culture promoting work-life balance and flexible hybrid working.
  • Participation in the after-hours IT on-call support rota, with appropriate remuneration.
  • Some physical lifting and weekend work may be required.

Join our client’s dynamic team and contribute to the success of a leading financial service provider while advancing your career in IT support!