Tickmill

Information Systems Specialist

Limassol, Cyprus
June 10, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

Join Our Team as an Information Systems Specialist!

Are you looking for your next professional challenge to advance your career? Join Tickmill and become part of our rapidly expanding team!

About Tickmill

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives (Futures & Options). Established in 2014, Tickmill employs over 280 professionals across offices in London, Cyprus, Estonia, South Africa, and several other regional offices globally.

Our philosophy is rooted in trust, transparency, and diversity, reflecting our workplace culture and exceptional customer support. Our multilingual team of highly skilled professionals is the backbone of our company, and their dedication makes us one of the industry’s best. Tickmill offers a competitive benefits package, a hybrid work model, team-building events, and numerous opportunities for professional growth.

What the Job Looks Like

As an Information Systems Specialist, you will:

  • Monitor the flow of internal support tickets, provide initial responses, resolve issues, or escalate them to relevant teams when needed.
  • Investigate and identify the root cause of issues, reporting them accordingly to ensure they are fixed.
  • Identify system gaps, proactively discussing potential solutions with the line manager.
  • Stay updated on system and process changes to assist users efficiently within the target time.
  • Provide first-line support for Hubspot, PowerBI, PSPs, SharePoint, Jira, and other internally built back-office systems.

Qualifications

  • Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience in a Technical, QA, or Software Support environment.
  • Strong IT/Technology delivery experience with a good understanding of CRM, Cloud computing, Microsoft products (mainly PowerBI), SQL, and Atlassian products (Jira, Confluence, etc.).
  • Excellent command of the English language, both written and oral.
  • Great understanding of the software development life cycle and delivery.
  • Strong analytical and problem-solving skills.
  • High level of work ethic and professionalism.
  • Positive, can-do attitude.
  • Experience in Fintech or Financial Services is a must.

What We Offer

  • A unique opportunity for a career in a global, fast-growing company.
  • Attractive remuneration package based on qualifications and experience (including 13th salary and discretionary bonuses for exceptional performance).
  • Health and wellness benefits, including free gym membership (Sanctum Spa & Fitness @Limassol Marina) and comprehensive medical insurance (covering outpatient, inpatient, and dental care).
  • Participation in our welfare investment and savings plan through our Provident Fund Scheme.
  • Birthday leave.
  • Loyalty benefits.

Join Tickmill and be part of a team dedicated to excellence and innovation in the financial services industry!