MUFG Investor Services

Associate, IT, Application Analyst

Limassol, Limassol, Cyprus
April 18, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

Who We Are

MUFG Investor Services is a part of the Mitsubishi UFJ Financial Group. It operates with the world’s top 480 distinguished investment companies and has developed a full spectrum of products, including administration, asset servicing, banking, and fund financing. Innovative epicenter of top talent across the world in 14 global locations.

Position Overview

We are excited to be advertising this brilliant opportunity for an Application Analyst within our Application team. We have recently experienced continued growth, with increased demand. The successful candidate will be pivotal in the management of delivery for internal operations and support, responsible for the coordination of vendors and an in-house team overseeing a suite of in-house and vendor-supplied applications. It is very vital since the identified candidate will help us in linking our teams to the IT solutions group.

Key Responsibilities

  • Member of a core applications IT support team on a global level.
  • Acts as the primary touch-point to engage with vendors and internal teams for support on Level 1 & Level 2 Incident & Problem Management, fixing technical and user issues about product migrations and standard operations.
  • Document the processes, procedures, and policies that will ensure that they accordingly govern the platforms.
  • Monitor internal processes and identify issues proactively for the earliest resolution on a daily basis.
  • Develop the business users’ procedures documentation to help the users during training.
  • Facilitate coordination with business users for a smooth rollout of new updates on the platform.
  • Support project manager in projects related to business core operations solutions.
  • Internally, collaborate across multiple IT groups to ensure the end-to-end service delivery without a hitch, closing out issues to resolution.
  • Support the business in implementing the Business Continuity and Disaster Recovery Plan.


  • Minimum one year experience with a team providing support in the analysis and administration of business applications.
  • BS in Computer Science or related field, or equivalent professional experience.
  • Comprehensive knowledge of application systems or architecture.
  • Ability to handle Application/Database infrastructure.
  • 3 years of experience in Application Support in Desktop environments, Servers, and SaaS.

Required Qualifications

  • Able to work with: Windows Server, Linux, Java Applications, Microsoft IIS, Apache Tomcat, SQL Server, Oracle DB, and AWS Cloud Computing.
  • Demonstrated proficiency in the System Development Lifecycle with broad knowledge of the Software Development Methodologies and associated practices. Awareness of ITIL standards (preferably certified).
  • Strong human-like technical writing/documentation skills.

What makes being part of MUFG Investor Services such a great choice?

Begin your career with MUFG and experience a culture that is anything but ordinary, reflecting in everything we do. Our colorful culture, from our team camaraderie to our love for innovation and passion for client service, makes us unique. Hybrid working models—yours to own, your space, and your time in them. Be different; shine with a Brilliantly Different career with us.

Please note: applications are appreciated from all. However, only those invited for interview will be contacted.