Melco Resorts & Entertainment

Analyst, Application Support

Vasa Kellakiou, Limassol, Cyprus
January 31, 2024
Application ends: July 18, 2024
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Deadline date:
July 18, 2024

Job Description

REQ10269 Analyst, Application Support (Open)

About Melco Resorts & Entertainment

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, set to be the largest and premier integrated resort in Europe. Renowned for its exceptional design, entertainment, and quality, Melco stands out as a global leader in premium integrated resorts. With over 650 international, regional, and local awards, Melco is dedicated to hospitality and service excellence, with properties receiving Forbes Travel Guide Five-Star recognition. Melco’s restaurants also boast seven Michelin stars collectively from the Michelin Guide Hong Kong Macau 2021. With a global presence and approximately 20,000 colleagues, Melco significantly contributes to the communities it operates in and has been recognized as one of the “Best Companies to Work for in Asia” by HR Asia and received accolades for its community contributions.

City of Dreams Mediterranean, part of Melco, will embody this commitment to excellence. It aims to become a world-leading integrated resort and landmark for Cyprus and the wider region, offering luxury accommodation, fine dining, recreation, and MICE facilities. Expected to attract an additional 300,000 tourists annually and significantly reduce seasonality, the project will create around 4,000 local jobs during construction and approximately 2,500 permanent jobs once operational. Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.

Position Summary

The Analyst, Application Support, as part of a global team, provides day-to-day support for key corporate application systems for Finance, HR, and Payroll. Responsibilities include issue resolution, system configuration, data entry, primary troubleshooting, and engaging 3rd level vendor support. The role involves working with other IT functions to ensure applications are online, available, and secure while adhering to regulatory and corporate guidelines. The ideal candidate will also collaborate with business users to understand their needs and apply technological solutions.

Primary Responsibilities

  • Operational Support: Act as the primary resource for daily operational support for the ERP system and other IT systems, including system configuration, client installation, data entry, troubleshooting, and vendor support engagement.
  • Testing and Coordination: Perform testing and UAT coordination for functional implementations and upgrades in ERP and related IT systems, ensuring quality deliverables.
  • User Training and Support: Provide basic training and support to end users to ensure effective and efficient system use.
  • Documentation: Assist in preparing requirements, functional, and testing specifications, and documentation.
  • Issue Resolution: Support end users in resolving reported issues by working closely with users, IT team, and vendor support.
  • Compliance: Adhere to and comply with SOX requirements in accordance with company policies and standards.



  • Minimum 2 years of relevant experience in business analysis and ERP software implementation.
  • Good understanding of hospitality/casino accounting/procurement processes and workflows.
  • Proven skills in gathering business requirements, performing gap analysis, and conducting business impact assessments.


  • Degree in Accounting, Business Information Systems, Computer Science, or related disciplines.


  • Strong consultative, communication, and problem-solving skills.
  • Proficiency in Microsoft Office suite.
  • Energetic, flexible, and able to work in a fast-paced environment.
  • Ability to manage multiple priorities and projects with critical deadlines.
  • Excellent written and verbal communication skills in English and Greek.
  • Organized, detail-oriented, and capable of multitasking.

Personal Competencies:

  • Achieves agreed objectives and accepts accountability for results.
  • High commitment to delivering results.
  • Communicates effectively.
  • Maintains the highest level of integrity.
  • Ability to maintain discretion.
  • Self-motivated and approachable.

If you meet the criteria above, please contact us as soon as possible.

Join Melco Resorts & Entertainment and be part of a team dedicated to excellence and innovation in the hospitality and entertainment industry. Apply now to become a part of our exceptional journey!